4.3 Pricing and Sales Tax 

All prices are listed in U.S. dollars unless otherwise stated. Prices do not include shipping, handling, or applicable taxes, which will be calculated and displayed at checkout. We are required to collect applicable state and local sales tax on orders shipped to certain states. Your final order total will include the appropriate state and local taxes. We reserve the right to change prices at any time without prior notice, except as required by law. Price changes will not affect orders that have already been accepted. We reserve the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, confirmed, or charged. If we discover a pricing error after your payment method has been charged and your order is canceled as a result, we will refund the full amount of your order. 

4.4 Payment 

We accept the payment methods displayed at checkout. Payment processing may be handled by third-party payment processors. By submitting payment information, you represent that you are authorized to use the payment method and authorize us and our payment processors to charge all amounts due, including Product prices, subscription charges, taxes, shipping, handling, and other disclosed charges.  We may update payment information associated with your account using information provided by you, your payment provider, or payment card network account updater services. We are not responsible for errors or delays caused by payment processors, card issuers, banks, or payment networks.  You agree that your placement of an electronic order on the Services is sufficient to satisfy any applicable Statute of Frauds, and no further writing is required. 

4.5 Failed Payments and Chargebacks  

If a payment is declined, reversed, charged back, or otherwise not completed, we may suspend or cancel the order, subscription, account, or Services associated with that payment. You remain responsible for amounts validly incurred before suspension or cancellation. We may require an alternative payment method before fulfilling future orders. 

4.5 Products for Personal Use Only; Resale Prohibited 

All Products, including any samples we may provide, are for personal use only. You may not sell or resell any Products you purchase or otherwise receive from us unless pre-approved in writing by Company. We reserve the right, with or without notice, to cancel or reduce the quantity of any order, withhold refunds, suspend or terminate your account, and pursue any and all available legal remedies against individuals we believe may be engaged in reseller activity or are otherwise violating these Terms. We may identify suspected reseller activity based on factors such as order frequency, amount, and quantity. To the extent your conduct may be fraudulent, including purchasing Products through the use of fake or stolen payment methods, we will report you to federal, state, and local law enforcement authorities. 

4.6 Fraud Screening and Order Review  

We may review orders, accounts, payment activity, shipping addresses, purchase patterns, and other information to prevent fraud, unauthorized resale, abuse, or violations of these Terms. We may refuse, cancel, limit, or delay any order if we believe the order may be fraudulent, unauthorized, unlawful, placed by a reseller, or otherwise in violation of these Terms. If we cancel an order after payment has been processed, we will refund the amount paid for the canceled item unless we are legally permitted to withhold amounts. 

4.7 Promotions, Discounts, and Coupon Codes  

Promotions, discounts, coupon codes, bundles, free gifts, rebates, and special offers are subject to the terms presented with the offer. Unless otherwise stated, offers are limited to one per customer, may not be combined with other offers, have no cash value, and may be modified or discontinued at any time. We may cancel or refuse any promotion, discount, coupon code, or offer that is expired, incorrect, obtained through unauthorized channels, used in bad faith, or applied due to a technical or pricing error. 

5. SUBSCRIPTION SERVICES  

5.1 Subscription Overview 

We offer a subscription service for certain of our Products (the "Subscription"). By enrolling in the Subscription, you agree to the following terms, which will also be presented to you clearly and conspicuously before you complete your enrollment. 

Unless otherwise stated at checkout, all duties, taxes, and import-related fees are included and covered by us. 

6.4 Mandatory Consumer Rights for International Orders  

Where we accept orders from customers outside the United States, your purchase may be subject to laws in your country, province, territory, or region that provide mandatory consumer rights. Nothing in these Terms limits any mandatory consumer rights that cannot be waived by contract. 

7. RETURNS AND REFUNDS 

7.1 30-Day Money-Back Guarantee 

If you are not satisfied with your AquaTru Product, you may return it within thirty (30) days of delivery for a refund of the purchase price, less shipping and processing fees. To initiate a return, contact our Customer Service team at 800-220-6570 or cs@aquatruwater.com. Products must be returned in their original packaging (or equivalent protective packaging) and in the condition received, subject to reasonable use for evaluation. 

7.2 Refund Processing 

Refunds will be credited to the original payment method within seven (7) to fourteen (14) business days after we receive the returned Product and verify it meets the return conditions. Shipping and processing fees are non-refundable. 

7.3 Certain Jurisdictions 

If you are located in a jurisdiction that provides mandatory cancellation, withdrawal, refund, warranty, repair, replacement, or other consumer rights, those rights will apply to the extent required by applicable law. Any limitations, disclaimers, exclusions, arbitration terms, venue terms, or choice-of-law terms in these Terms apply only to the extent permitted by applicable law. 

8. WARRANTY AND DISCLAIMERS 

8.1 Standard Warranty 

Each AquaTru product comes with a one (1) year limited manufacturer's warranty covering defects in materials and workmanship under normal use ("Standard Warranty"). During the warranty period, we will, at our option, repair or replace any defective Product at no charge for parts. You are responsible for shipping and processing fees associated with warranty claims. 

8.2 Extended Warranty 

Customers may purchase an extended three (3) year limited warranty at the time of purchase or within the Standard Warranty period, subject to availability. The terms of the extended warranty will be provided at the time of purchase. 

8.3 Warranty Exclusions 

The warranty does not cover: (a) damage caused by misuse, abuse, accident, or modification; (b) normal wear and tear, including filter and consumable component replacement; (c) damage caused by failure to follow product instructions; (d) cosmetic damage; or (e) damage caused by service performed by anyone other than an authorized AquaTru service provider. 

8.4 WARRANTY DISCLAIMER 

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN THIS SECTION 8, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. 

8.5 Medical and Health Information Disclaimer 

THE INFORMATION ON THE SERVICES, INCLUDING WITHOUT LIMITATION ADVICE AND RECOMMENDATIONS, IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION BEFORE STARTING ANY NEW TREATMENT. YOUR USE OF THE SERVICES IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR THROUGHOUT THE SERVICES. COMPANY AND ITS AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE SERVICES. 

9. USER CONTENT 

9.1 Submissions 

The Services may allow you to submit content, including product reviews, comments, photographs, and other materials ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from your User Content, including your name, username, likeness, or other information submitted with the content, in connection with the Services, Products, advertising, marketing, social media, and promotional materials, in any media now known or later developed. 

9.2 Ideas and Concepts 

Company and its affiliates are free to use any ideas, concepts, or know-how contained in your User Content for any purpose whatsoever, including without limitation developing, manufacturing, distributing, and marketing products using such information, without any obligation or compensation to you. 

9.3 Representations 

You represent and warrant that: (a) you own or have the necessary rights and permissions to submit your User Content and to grant the licenses described above; (b) your User Content is accurate; (c) your User Content does not violate any third party's intellectual property rights, privacy rights, or other rights; (d) your User Content does not contain any material that is defamatory, obscene, unlawful, threatening, or otherwise objectionable; and (e) you will indemnify Company for all claims relating to your User Content. 

9.4 Monitoring and Removal 

We are not obligated to monitor User Content but reserve the right to review, edit, or remove any User Content at our sole discretion and without notice. We take no responsibility and assume no liability for User Content submitted by you or any third party. 

9.5 Reviews and Testimonials  

If you submit a review, testimonial, rating, photograph, video, comment, or other content, you represent that your submission reflects your honest opinions, findings, beliefs, or experience, and that you have disclosed any material connection you have with us, including if you received compensation, free Product, discounts, loyalty points, sweepstakes entries, or other incentives in connection with the submission. 

10. INTELLECTUAL PROPERTY 

10.1 Ownership 

All content on the Services, including text, graphics, logos, images, trademarks, service marks, trade names (including "AquaTru"), product designs, software, and other materials ("Content") are owned by or licensed to Aqua Tru, LLC, and are protected by U.S. and international intellectual property laws. You are hereby granted a personal, non-exclusive, non-transferable, revocable, limited license to view, copy, and print Content retrieved from the Services for the sole purpose of using or placing an order through the Services, provided that you do not remove or obscure any copyright notice or other notices displayed on the Content. Except as expressly provided in these Terms, nothing herein shall be construed as conferring any other license or right under any of Company's or a third party's intellectual property. All rights not expressly granted herein are reserved. You may not use or display any trademarks or service marks owned by Company without Company's prior written consent.  We may moderate, reject, edit, remove, or decline to display User Content as permitted by law, including content that violates these Terms or our content guidelines. We do not undertake to display all User Content and do not endorse User Content submitted by users 

10.2 DMCA Copyright Policy 

By using this website, You agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, any Product, any purchase, any subscription, any communication from us, or the relationship between you and us will be resolved by binding individual arbitration, except as provided in Section 15.3. 

15.2 Mutuality  

This arbitration agreement applies equally to you and us. Either party may initiate arbitration, and either party may seek relief available under applicable law in arbitration. 

15.3 Exceptions 

Either party may bring an individual claim in small claims court if the claim qualifies. You may bring a small claims action in the county where you reside or in Los Angeles County, California. We may bring a small claims action in the county where you reside. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, or Product safety. 

15.4 Informal Resolution 

Before initiating arbitration, the party asserting a claim must send written notice describing the claim and requested relief. Notices to us must be sent to legaldepartment@idealliving.com and AquaTru, LLC, 14724 Ventura Blvd., FL 200, Sherman Oaks, CA 91403. Notices to you may be sent to the email address or mailing address associated with your account or order. The parties will use good faith efforts to resolve the dispute for 30 days after notice is received. Either party may proceed to arbitration after that 30-day period. 

15.5 Arbitration Rules and Forum  

Arbitration will be administered by JAMS under its Consumer Arbitration Minimum Standards and applicable consumer arbitration rules, except as modified by this Section 15. If JAMS is unavailable, the parties will agree on a substitute arbitration provider. If the parties cannot agree, a court of competent jurisdiction will appoint an arbitration provider. 

15.6 Location and Format  

Arbitration may proceed by telephone, video conference, written submissions, or in person. For claims of $10,000 or less, you may choose whether the arbitration proceeds by telephone, video conference, written submissions, or in person, unless the arbitrator determines that a different format is required. Any in-person arbitration will take place in the county where you reside or in Los Angeles County, California, at your election. 

15.7 Arbitration Fees  

We will pay the arbitration provider's consumer filing, case management, and arbitrator fees to the extent required by the arbitration provider's rules or applicable law. Each party will pay its own attorneys' fees and costs unless the arbitrator awards fees or costs under applicable law. 

15.8 Arbitrator Authority  

The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, except that a court, not the arbitrator, will decide disputes about the class action waiver in Section 15.9. 

15.9 Class Action and Representative Action Waiver  

You and AquaTru agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff, class member, representative, or participant in any class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. 

15.10 Mass Arbitration Procedures  

If 25 or more similar arbitration demands are filed against us by or with the assistance of the same law firm, group of law firms, organization, or coordinated counsel, the demands will be administered in batches of up to 25 demands per batch, unless the arbitration provider requires a different batching process. The arbitration provider may resolve administrative issues, including batching, sequencing, fees, and scheduling, in a manner designed to promote efficient and fair resolution. Any applicable limitations period will be tolled for demands subject to batching from the date the demand is filed until the demand is selected to proceed. 

15.11 Opt-Out Right  

You may opt out of this arbitration agreement by sending written notice to legaldepartment@idealliving.com within 30 days after you first accept these Terms. Your notice must include your name, email address, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither party will be required to arbitrate disputes with the other, but all other provisions of these Terms will remain in effect. 

15.12 Federal Arbitration Act  

This arbitration agreement is governed by the Federal Arbitration Act. To the extent state law applies, the laws of the State of California apply without regard to conflict-of-law rules. 

15.13 Severability  

If any part of this Section 15 is found unenforceable, that part will be severed to the extent necessary, and the remaining provisions will remain in effect. If the class action waiver in Section 15.9 is found unenforceable as to a claim, that claim must proceed in court and not in arbitration. 

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. To the extent that a Dispute is not subject to arbitration under Section 15, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California. 

16. GOVERNING LAW  

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. To the extent that a Dispute is not subject to arbitration under Section 15, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California. 

17. ELECTRONIC COMMUNICATIONS 

By using the Services, creating an account, placing an order, enrolling in a subscription, or providing contact information to us, you agree that we may send you transactional and account-related communications electronically. These communications may include order confirmations, shipping notices, subscription acknowledgments, renewal notices, cancellation confirmations, warranty communications, Product safety notices, legal notices, and updates about your account or purchases. 

You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by law. You may withdraw consent to receive electronic legal notices, but doing so may affect your ability to use certain Services.  Marketing emails will include an unsubscribe mechanism where required by law. We will honor marketing email opt-out requests as required by applicable law. Transactional or account-related emails may continue even if you opt out of marketing emails. 

18. TELEPHONE CALLS AND SMS/TEXT MESSAGING 

18.1 Transactional Communications 

If you provide a telephone number to us, you authorize us to contact you at that number for transactional, account-related, subscription-related, warranty-related, Product safety, delivery, customer service, or other non-marketing purposes. These communications may include calls or text messages made using automated technology, prerecorded messages, or artificial voice technology where permitted by law. 

18.2 Marketing Communications  

We will only send marketing text messages or make marketing calls using automated technology, prerecorded messages, or artificial voice technology if we have obtained the consent required by applicable law. Consent to receive marketing calls or text messages is not a condition of purchase. 

18.3 SMS Program Terms 

If you opt in to receive text messages from us, message and data rates may apply. Message frequency varies. You may opt out at any time by replying "STOP" to any text message. For help, reply "HELP" or contact us at 800-220-6570. Carriers are not liable for delayed or undelivered messages.  18.4 Accuracy of Contact Information. You represent that you are the subscriber or customary user of any telephone number you provide to us. You agree to notify us promptly if a number you provided is no longer assigned to you. 

19. PRIVACY, COOKIES, AND TRACKING TECHNOLOGIES 

Your use of the Services is governed by our Privacy Policy, available at https://idealliving.com/privacy-policy-airdoctor-amazing-air-aquatru-aromatru/. Please review the Privacy Policy to understand how we collect, use, disclose, sell, share, retain, and protect personal information, and how you may exercise privacy rights that may be available to you.  We and our service providers may use cookies, pixels, software development kits, local storage, analytics tools, advertising technologies, and similar technologies on the Services. These technologies may help operate the Services, remember preferences, measure performance, personalize content, support advertising, prevent fraud, and improve the Services. Where required, we will provide choices about certain cookies or tracking technologies through a cookie banner, preference center, browser setting, or other mechanism. 

20. PRODUCT RECALLS 

We may contact you about Product safety, recalls, service updates, replacement parts, warranty matters, Product improvements, or other important Product-related information. These communications may be sent even if you have opted out of marketing communications. You agree to provide accurate contact information and to update your account or contact us if your information changes.  If we issue a recall, safety notice, service campaign, or other Product-related instruction, you agree to follow the instructions provided. We may suspend sales, shipments, subscriptions, or replacement parts for any Product affected by a safety, regulatory, quality, or compliance issue. 

21. FORCE MAJEURE   

We will not be liable for any delay, failure, or interruption of performance caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, flood, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labor dispute, supply chain disruption, carrier delay, customs delay, shortage of materials, utility failure, internet or telecommunications failure, cyberattack, government action, changes in law, embargo, sanction, or other event beyond our reasonable control. We may modify, delay, suspend, or cancel orders, shipments, subscriptions, or Services affected by a force majeure event. If we cancel an order due to a force majeure event after payment has been processed, we will refund the amount paid for the canceled item as required by law. 

22. TERMINATION, SUSPENSION, AND SURVIVAL   

22.1 Termination or Suspension 

You agree that Company may, in its sole discretion, and at any time, terminate or suspend its operation of the Services or your use of or access to the Services, without prior notice to you, for any reason that Company, in its sole discretion, deems appropriate. Company will not be liable to you or to any third party for the consequences of such termination or suspension. 

22.2 Survival 

In the event of any termination of your use of or access to the Services, the following provisions shall survive: Section 8 (Warranty and Disclaimers), Section 9 (User Content), Section 10 (Intellectual Property), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Dispute Resolution and Arbitration Agreement), Section 16 (Governing Law), and Section 22 (Termination, Suspension, and Survival), together with any other provisions that by their nature are intended to survive termination. 

23. REMEDIES 

In order to avoid irreparable injury to Company, in the event of any breach or threatened breach by you of the provisions of these Terms, we shall be entitled to seek an injunction or other equitable relief restraining such breach. Nothing in these Terms shall be construed as prohibiting Company from pursuing any other remedies available to it for such breach or threatened breach, including the recovery of monetary damages. 

24. ASSIGNMENT 

Company may assign, transfer, or sub-contract any of its rights or obligations under these Terms to any third party at its discretion. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. 

25. MODIFICATIONS TO TERMS 

Company may make changes to these Terms from time to time in its sole discretion by updating this posting on the Services. Any changes will be effective upon posting with an updated "Last Updated" date. Your continued use of the Services following the posting of a new version of the Terms constitutes your acceptance of any such changes. We encourage you to review these Terms periodically. 

26. SEVERABILITY AND WAIVER 

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision will be ineffective only to the extent that it is found invalid, illegal, or unenforceable, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be agreed to by Company in writing. These Terms supersede any other terms previously published by us and any other representations or statements made by us to you, whether oral, written, or otherwise, but may be supplemented by additional terms, restrictions, or conditions in connection with the sale or offering for sale of Products through the Services. Any representations, warranties, and indemnification obligations made or undertaken by you will survive cancellation or termination of your account or relationship with Company. 

27. CONTACT INFORMATION 

If you have any questions about these Terms, please contact us at: 

Aqua Tru, LLC, 14724 Ventura Blvd., FL 200, Sherman Oaks, CA 91403 Phone: 800-220-6570 Email: cs@aquatruwater.com