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AquaTru Review By A Startup Gone Wrong

(Edited By Reviewer)
Customer Service
Water Taste

By A Startup Gone Wrong from Canton, GA On 05/09/2021

Verified Buyer! Purchased 1 Year 2 Months Ago

Quality Control and Assurance have no place here

Our first unit after a week began to falter. Our water started tasting burnt. I called customer support and instead of resolving the issue they tried to upsell me a water descaler saying that was the cause of the issue. The descaler was $40 and then $20 for shipping. After I balked at them for charging me to to fix their unit, she said she could include the descaler for free and just charge me for shipping which was $20. So I told them they could have the full unit back and refund me my $300 I paid for the unit. After a month long research we decided to try it again. Right out of the box the unit had a rattle or screw loose inside. It took me about 7 cycles to realize there was leak and my entire counter was soaked. As well as this time the unit came with all of these inserts on aquatru connect. I called support for assistance with setting it up only to find this unit was pre connect and they would need me to send this unit back for a new unit that is equipped with the connect.

Are you Satisfied overall with this product? No

Would you recommend this to a friend? No

Merchant response for this review:

Hi, Thanks for the review. :-) We apologize for these frustrations. We would like to resolve these issues for you. Please email and she can help you with this. Please let us know if you have any questions or concerns. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT