Customer Care

Need Help?

AquaTru Review By Danny

(Edited By Reviewer)
Customer Service
Water Taste

By Danny from Cupertino, CA On 01/21/2020

Verified Buyer! Purchased 7 Years 2 Months Ago

How I wish it was designed better

Customer service has tried everything it could to ensure that I own a device that does not leak, by sending multiple parts replacements free of charge. Despite my best efforts to protect my hard wood flooring (came with the house), it has ruined the area under which Aqua Tru resides. Love the taste. Love the concept. Love the price to have RO water. But the price for it to ruin my flooring? I'm just glad it's old flooring! Otherwise, I would have found another apparatus long ago.

Are you Satisfied overall with this product? No

Would you recommend this to a friend? No

Merchant response for this review:

Hi Danny, Thanks for the review. We are sorry that the unit has been leaking. We will have the supervisor call you from Customer Service and assist you. We believe the issue may be your front tank based on the notes in your account.