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AquaTru Review By teri goetz

(Edited By Reviewer)
Customer Service
Water Taste

By teri goetz from Millerton, NY On 01/14/2020

Verified Buyer! Purchased 5 Years 4 Months Ago

broke after a few years, just stopped running!

I thought it might be the filters, so I paid for a whole set of new filters, and it still didn't work. When I called to trouble shoot it, was told I essentially have to buy a new base unit. The thing just stopped working one day, and that's that! I've never had a product like this before. The guy on the phone sounded like it wasn't uncommon, so I'm not buying another one! What a piece of garbage. When it worked, the taste of the water was good. Now, I'm going to let everyone I know (and I'm a healthcare practitioner, so all of my patients will not be referred to this product, even though I do recommend water filters!)

Are you Satisfied overall with this product? No

Would you recommend this to a friend? No

Merchant response for this review:

Hi Teri, We are sorry that your unit stopped working. Sounds like you might just need to descale the unit to remove any internal buildup that may have accumulated over the years that you have had the unit. We will have the supervisor call you and assist you with getting that unit working again!